What We Collect and Why It Matters
When you open an account, we collect the information needed to verify your identity and process transactions — your name, contact details, and payment method identifiers such as your bKash or Nagad wallet number. We do not store your full mobile banking PIN or password; only
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the reference data needed to match a transaction. When you use Rocket for a withdrawal, the transaction reference is logged against your account for reconciliation and dispute resolution. We also collect device and session data — browser type, IP address, and login timestamps — to detect
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unusual access patterns and keep your account secure. Cookies are used to maintain your session and remember your preferences across visits; you can manage cookie settings through your browser at any time. We do not sell your personal data to third parties. Data is retained for
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as long as your account is active and for a period after closure as required by applicable financial record-keeping obligations. The exact retention period depends on the regulatory requirements of the eligible regions in which you access our services. If you are in Bangladesh, local law
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governs how long financial transaction records must be kept. We process your data on the legal bases of contract performance, legal obligation, and — where applicable — legitimate interest in fraud prevention.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.